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Coronavirus - update on our service & new ways of working

We have needed to change and adapt to our usual way of working, we will offer all patients a telephone appointment with a clinician, if the clinician feels that you need to be seen face to face they will invite you in the same day to see them.  We have new technologies available to us and so face to face appointments are not always necessary and the doctor may feel that a photo or video consultation would be better.  We are doing everything we can to ensure that we keep both patients and staff safe whilst they are visiting our practice and for that reason we are asking everyone to wear a face covering, even for collecting medication.  Wash your hands regularly and use the hand sanitizer provided in the practice.

Our team of nurses will see you for all essential appointments and reviews can be performed easily over the phone or via video. 

Medication will have the normal 48 hour turnaround to give both the dispensing team time to place orders and dispense them, please do not telephone the dispensary line to ask if your medication is ready leave it 48 hours and collect from the practice. Patients are being asked to only enter the practice into the foyer and a member of the team will get your medication or prescription for you, only one person will be permitted to enter at once so please be patient. We do not offer a delivery service.

Information for the public is available at gov.uk/coronavirus

Please check this website for information regarding all your queries first.

If you feel you have any of the symptoms of the virus please do not come to the practice, manage your symptoms at home, if you feel you are too unwell to stay at home, please log on to NHS111 or if you do not have access to a computer phone 111

Advice for parents

Face coverings

Our GP's will be unable to provide letters for patients that feel they are exempt from wearing a face covering. The following websites do have downloadable exemption certificates

https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/what-should-people-with-asthma-do-now/#Facemask

https://disabilityhorizons.com/2020/06/face-mask-exemptions-how-to-ensure-you-dont-get-fined

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