Staff

Doctors

  • DR MARK CARTER

    Senior Partner - MBChB (Leeds) 1996 DRCOG MRCGP DPD

    Special interests: Asthma and Dermatology.

  • DR LISSY KALLARACKEL

    Partner - MBBS (Kerala) 1994, MRCP, MRCGP, DCH, DPD, DFSRH

    Works Wednesday, Thursday & Friday.

  • DR ANJANA HARI

    MBBS (Kerala) 1996, MRCP (paeds) DRCOG, MRCGP

    Works Monday & Tuesday Morning only.

  • DR DIANA BOTEVA

    MBBS (Bulgaria) 1996 MRCGP

    Works Monday - Wednesday

Nurses

  • SALLY BROWN

    RGN

    Special interests: Family planning, sexual health, COPD and asthma.

Healthcare Assistants

Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood). They may act as a chaperone when a patient or doctor requests one.

  • ANNEKA LAWDEN

Practice Management

  • SUSAN MELLOR-PALMER

    Managing Partner

    The managing partner is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The managing partner supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as dealing with financial claims, dealing with patient records and carrying out searches and practice audits. At the request of the partners the reception staff have been instructed to ask the nature of any urgent or emergency appointments that are being booked, you can obviously refuse to disclose the nature of any appointment.

  • LAUREN LEWIS

  • BEV HARDY

  • CAROL BLADEN

  • LUCY BURTON

  • JENNY WHEELER

Dispensers

  • SAM ROBERTS

    Dispensary Manager

    Sam is an experienced dispenser who has many years experience in the pharmaceutical industry involving hospital and practice dispensing. Sam is responsible for the operation and administration of the dispensary. Many of the problems that patients have with their repeat medication can be dealt with directly by Sam who is available Monday - Wednesday mornings only. Mrs Angela Hirst assists Sam in the dispensary.

Community Midwives

Provide ante-natal clinics, ante-natal relaxation, aqua natal, parent craft classes, visiting patients in their homes both before and after delivery of their babies and post natal groups. They can be contacted at Ludlow hospital, maternity department on 01584 871120.

Community Nursing Sisters

Will provide nursing assistance for those confined to their home. They can be contacted by telephoning 01588 676323, please leave a message on their answer machine. Messages are read at 08:30, 13:00 and 16:30. Messages after 14:00 are dealt with the following day. The District nurses are available at weekends, but there is currently no out-of-hours service between 17:00 - 09:00.

Health Visitors

The health visiting service is available to all families with children up to 5 years of age including expectant mums. The parents helpline telephone number 01588 676322. There is a weekly health vistor clinic every Wednesday from 1-3pm appointment needed. If you have any worries or concerns about your childs health, growth or development please do not hesitate to contact one of the team.

Counsellors

Counselling offers an opportunity to talk to someone who will listen to you and help you to explore your difficulties and your feelings in an accepting and supportive way. Reasons for talking to a counsellor may be relationship and family difficulties, work related problems, difficulty coming to terms with bereavement or loss of a relationship, job, physical abilities, living with abuse or dealing with the effects of past abuse, Feeling anxious or depressed. You can self refer to the counselling service, simply by telephoning 0300 1236020.